ACCENTUATE THE POSITIVE IGNORE WHAT HE DID WRONG.
And important concepts to remember, THE MORE ATTENTION YOU PAY TO BEHAVIOR, THE MORE IT WILL ALSO
A simple but very powerful role to remember is, if you don’t want to encourage poor behaviour don’t spend lot of time on it. Instead we RECHANNEL the energy.
He is teaching ABCs performance-
WHATEVER GETS PERFORMANCE GOING
B- BEHAVIOURTHE PERFORMANCE THAT OCCURS
YOUR RESPONSE TO THE PERFORMANCE
The redirection response describes the error or problem as soon as possible clearly and without plan.
Express your continuing trust and confidence in the person.
THE WHALEDONE! RESPONSE
*PRICE PEOPLE IMMEDIATELY
*BE SPECIFIC ABOUT WHAT THEY DID RIGHT OR ALMOST RIGHT
*SHARE YOUR POSITIVE FEELING ABOUT WHAT THEY DID
*ENCOURAGE THEM TO KEEP GOOD WORK
WHALE DONE! CATCHING PEOPLE DOING THING RIGHT.